We understand that unforeseen circumstances may arise, leading to a change in your travel plans. To ensure clarity and transparency, please carefully review our cancellation policy:
1. Cancellations by the Traveler
– More than 60 days before the tour start date: A full refund will be issued, minus a 10% administrative fee.
– Between 30 and 60 days before the tour start date: 50% of the total tour cost will be refunded.
– Less than 30 days before the tour start date:No refund will be provided; however, your deposit can be applied to any future Traverse Adventure Tour.
2. Cancellation or Changes by Traverse Adventure Tours
Traverse Adventure Tours reserves the right to cancel or amend any tour due to unforeseen circumstances, including but not limited to safety concerns, political unrest, natural disasters, or any other force majeure event. In the event of a cancellation initiated by us:
– We will offer an alternative tour of similar value or a full refund of the amount paid.
3. Transfer of Booking
– If you cannot attend the tour, you may transfer your booking to another person, provided Traverse Adventure Tours is notified at least 30 days before the tour start date. A transfer fee of 5% of the total booking amount will be applicable.
4. Non-attendance or Early Departure
– No refunds will be issued for no-shows, late arrivals, or early departures from the tour once it has commenced.
5. Refund Process
All refunds will be processed within 15 business days from the cancellation date, and any applicable bank charges will be deducted.
6. Changes to Booking
– Any changes to the original booking (such as tour date or type of accommodation) requested more than 30 days before the tour will be subject to availability and may incur an administrative fee of 10%.
For further assistance, please get in touch with our customer service team at Mail@traverseadventuretours.com
